Information

Information

FAQs

HOW DO I MAKE A PURCHASE?

You are able to make a purchase directly with of our stylists. Please email us at: stylist@the56.com or call on on: +44(0)7444994094.

Alternatively, you may send us an enquiry by clicking on EMAIL STYLIST from the product DETAILS page, your Wishlist or through the main Menu. We will contact you through your selected method of communication.

HOW CAN I PAY?

You will be sent a secure payment link with the information you are required to fill out within it. We will consider alternative ways of paying on a case by case basis (i.e. Bank Transfer)

WHAT CURRENCIES CAN I PAY IN?

You are able to pay in GBP, EUR or USD.

AM I ABLE TO RETURN MY ORDER?

Yes, you are able to return your order but the piece must have all the original tags and labels attached and be shipped and received in the condition it was delivered in. Please contact your stylist who will assist in the return of your item.

IS ALL YOUR STOCK SHOWING ONLINE?

We showcase all our available luxury gowns online. All available stock will be marked as ‘available’. Any sizes or colours which are not available immediately can be requested directly on your behalf.

DO YOU OFFER ALTERATIONS?

Please speak to your stylist with any queries regarding alterations and we will review how we can help.

WHERE DO YOU SHIP TO?

We ship and hand deliver to Europe, the Middle East and are happy to arrange a shipment to other areas globally. Please contact your stylist with your specific requirements and we will do our best to accommodate your request. Local customs and importation regulations withstanding.

HOW LONG WILL MY DELIVERY TAKE?

Depending on your method of delivery and destination, DHL takes between 2 – 4 days to deliver.

DO I NEED TO PAY TAXES AND DUTIES?

Taxes and duties will be calculated on a DDP (Delivery Duties Paid) basis and be included into the total cost of your order. You will not be required to pay any further costs to receive your order.

GENERAL INFORMATION

We operate the website www.the56.com. We are FIFTY SIX LTD (we/us), a company registered in England and Wales under company number 09823363 and with our registered office at 10 London Mews, Paddington, London W2 1HY. We trade as ‘the56.’ and our main trading address is at 6/7 Pollen Street, London, W1S 1NJ. Our VAT number is 245516214. With our knowledge of classic and contemporary evening wear and years of experience in the industry we have the opportunity to offer members of the56. access to the most exclusive catwalk collections. We work with our global suppliers to locate, reserve and transport Products to your order. To contact us you for any reason can do so by email at information@the56.com or by post at our trading address or by calling us on (+44)02074091244.

OUR PRODUCTS

The images of Products are for illustration purposes only, although we have made every effort to ensure that the images/ pictures of the Products on the website are as accurate as possible. As you are viewing products on a website, we cannot guarantee that the images will match the Products and there may be variation in the colour and texture of the Products ordered. Any drawings, descriptions or advertising we issue, and any illustrations in our catalogues, brochures or on our website are issued to provide you with an approximate idea of the Product. We will not accept any liability for any allergic reaction to fibre content of our Products. You are responsible for checking the Product care requirements on Product labelling. Details of Product fibre content and care requirements are available on request prior to purchase. As our Products are selected to order from limited stock or made by designers as a bespoke ‘Special Order’, all sizes, weights, capacities, dimensions and measurements may vary. Please review the size guide conversion chart on the relevant product page or ask us for sizing details accordingly. Due to the high value of our Products, they are all hand checked, steamed and packed to our specific requirements prior to dispatch.

STYLIST SERVICE

We may offer you our individual Stylist Service where our professional stylist can meet with you at the location of your choice (subject to our Delivery terms) with a selection of Products that you wish to view. Only selected Products will be available for personal viewing dependent on your location and the location of the Products. A request for our Stylist Service will be considered in our absolute discretion and we are under no obligation to perform the services requested. Unless otherwise agreed, the Stylist Service will only be available where you have paid for a Product which will then be hand-delivered as part of the service. You must provide us, prior to the provision of the Services and in sufficient time, with any information and instructions that is necessary to enable us to provide the Services in accordance with these terms. If you do not provide us with such information or it is incorrect or in accurate we may cancel or suspend the Services. We may make an additional charge to cover any extra work that is required or any loss or costs incurred as a result of having relied on that false or inaccurate information. We will use reasonable endeavours to supply and complete the Services on time but there may be delays due to Events Outside our Control. Services will be provided with reasonable care and skill. Time will not be of the essence for performance of the Services and we shall have no liability for failing to provide the Services or for failing to make a delivery of the Services by any date specified by You. If you wish to request our Services then please enquire via the website or contact us at stylist@the56.com

HOW TO ORDER

Should you wish to place and order or make a Product enquiry please use the enquiry form on our website. As all enquiries are dealt with personally, you will be allocated one of our personal shoppers to guide you through your order journey by email or telephone as you require.As an exclusive member of the56. any information you give us will be collected and used in accordance with our Privacy Policy and in placing an order you consent to the use of your data in accordance with such policy. Your personal shopper can provide you with a Product or Services quotation to include the price of the Product, price of the Services, delivery address confirmation, price of delivery and any duties or taxes due to deliver the Product to you ‘Total Product Price’.Orders to purchase Products or Services will be accepted at our sole discretion and will depend on where you and the Product is located, whether the Product is in stock, whether the Product can be delivered in accordance with your timing requirements and if your payment is authorised for the transaction. If we are unable to supply you with a Product or Services, we will inform you of this by e-mail or telephone and we will not process your order. We may not be able to deliver certain Products to certain countries which shall be at our absolute discretion. If you accept the Product quotation then your personal shopper will send you and invoice for the Total Product Price. Please take the time to read and check your invoice prior to payment. Please also note the terms regarding Payment, Price, Delivery, Cancellation and Returns prior to making payment. You should contact your personal shopper to discuss any errors with the invoice before making payment. To place your order you must make invoice payment for the Total Product Price within 48 hours of when the invoice is sent to you. The Product to which the invoice relates will be held for 48 hours after which time the order will be invalid. After you make payment for the Product or Services, you will receive an e-mail from us acknowledging that we have received your order. Your order is only accepted and the contract made once payment is received in cleared funds into the bank account of the56. Orders may be subject to verification for security and customs reasons and may result in a delay to acceptance.

PRICE

The price of our Products and Services will be as set out in our quotation to you. All prices are quoted in pounds Sterling and shall include VAT where applicable. I t is your responsibility to claim any tax rebates that may apply to your purchase, if applicable.The price of the Product and Services is exclusive of delivery charges and any taxes and international duties that may be due in accordance with our terms of Delivery. The Total Product Price includes the price of the Product, delivery charges, taxes and international duties. If we discover an error in the price of Products you have ordered we will contact you and you will have the option to purchase the Product at the correct price or cancel the order. We will not process the order until we have agreed it with you and if we can’t get in touch with you at the contact details provided then we will treat the order as cancelled and notify you by email. The price of our Stylist Service will vary according to your location and the location of the Products you wish to view. The fee payable for our Stylist Service is non-refundable. Any delay to the provision of Products or Services caused by you may incur additional charges as notified to you from time to time.

PAYMENT

Terms of payment are within our sole discretion and, unless otherwise agreed in writing by us, shall be as follows: Payment for Products and Services and all applicable delivery charges (see Delivery) and any taxes/duties associated with delivery of Products or Services to your chosen delivery location is in advance. Payment is to be made via WorldPay or by bank transfer in Sterling. WorldPay payments may be converted into the currency of your choice prior to payment. You will pay the cost of any banking charges and currency conversion rates. You agree that we are not responsible for any shortages due to currency conversion rates. Payment must be made and is not complete until in cleared funds to the bank account of the56 which may take up to 3 working days.

DELIVERY

The method of delivery of the Products will be at our discretion, either delivered by courier or hand delivered via our Stylist Service to a pre-arranged delivery location. Where you have purchased our Stylist Service then we will agree an appointment date and time for the Stylist to meet with you at an agreed location. Delivery and appointment dates will vary according to your location delivery address and/or the Product location. Due to the logistics of reserving, selecting and delivering a Product, It may not always be possible to deliver the Product or provide the Services you require in the timescale you require it. We will agree a delivery date or appointment date with you prior to you placing your order. We will not accept any liability if the order is not delivered on the delivery date due to Events Outside Our Control. The cost of delivery (excluding any import duties and taxes) will be notified to you as part of the Total Product Price and will be calculated to take account of bespoke packaging and travel cost including the costs of reserving/ collecting the Product. If you order Products for delivery outside of the EU then it may be subject to import duties and taxes which are applied when the delivery reaches your destination and your order shall be placed on a Delivery Duty Paid basis. This detail will be noted on your invoice and you will be responsible for such duties and taxes as part of the Total Product Price. We will not be liable for any delay in delivery caused by Events Outside Our Control. Delivery of your order shall be completed when we deliver the Products to the selected location address and the Products will be your responsibility from that time. We shall insure every Product until it is delivered to you. We require a signature for any Product delivered, at which point responsibility for your Product passes to you. You own the Products from the later of payment in full or delivery of the Products to you. You are required to provide us with accurate delivery details and notify us in writing in advance of those persons who you may designate as responsible for taking delivery of the Product. We shall not be liable if you have provided us with an incorrect delivery address or if you are not available to take delivery of the Product or Services on the pre-agreed delivery date. We shall not be obliged to take any action other than to return the Product and you shall be liable for the costs of such return however, we shall use our reasonable endeavours to contact you to make alternative delivery arrangements and any costs associated with such collection or delivery (including but not limited to travel, courier services, storage, taxes, and additional Stylist services) shall be charged to you. You must comply with all the applicable laws and regulations of the country for which the Product is destined. We will not be liable or responsible if you break any such laws.

CANCELLATION

Subject to the Cancellation and Returns Exceptions, you may cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you change your mind or decide for any other reason that you do not want the Product or Services then during the relevant time period, you can notify us of your decision to cancel the contract and receive a refund. Your right to cancel a contract starts from the date of payment in cleared funds to the56. (when you will be notified by email) which is when the contract is formed. Your deadline for cancelling the Stylist Services is 14 days after the day the contract is formed or to cancel a Product, 14 days after the day on which the Product is delivered to you. To cancel a Contract, you just need to let us know that you have decided to cancel by emailing your personal shopper and your cancellation is effective from that date. If you use this method we will e-mail you to confirm we have received your cancellation. You can also contact the team by calling (+44)02074091244 or texting via WhatsApp on (+44) 7444994094. If you cancel a Contract for our Services before we’ve provided them you will pay us all the costs we incur up to the date of cancellation in preparation for delivery of the Services (to include but not be limited to reserving, obtaining and packaging Products) or costs we will incur to return Products to their country of origin. There is no right of cancellation for those Products that are designated as a ‘Special Request’ or ‘Vault’ or those that have been customised (see Cancellation and Returns Exceptions). On receipt of your cancellation notice, we will contact you to arrange collection of the Product via our Stylist Service on a date and time which will be no later than 7 days after receipt of the cancellation notice. You will be responsible for the cost of returning the Product (using the same method as delivery and nominated couriers or suppliers of the56.) which shall be calculated and charged in the same way as the delivery cost and up to the same value. If you cancel your contract we will refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If you remove any of the Garment Protection Items that are attached to the Product then no refund will be made or, if do not prepare them for return in the original packaging then a deduction will be made up to the value of the price you paid. See our Returns Policy for full details of what is acceptable. We will not make any refund (if applicable) before we are able to inspect the Product. If a refund is payable, we will refund you via your original payment method.

RETURNS POLICY

All Products will have a ‘Returns Tag’, a designer swing ticket and the56. swing ticket attached to them and some may have ‘Garment Protection Items’. Please ensure that when trying on the Products or when the Products are a gift for someone else that you or that person does not remove the Garment Protection Items. Product returned under your right of Cancellation will not be accepted for a refund if any of the Garment Protection Items are removed or have been tampered with. Product must be returned in perfect condition, unworn, unwashed, undamaged and unused (save for trying on) and with all the original packaging. The original packaging will include a the56 hanger and garment cover. All of the protective material that was included with the garment will have to be re-applied; any embellishments will be covered in a soft material to prevent any damage from being made during the shipping process – any embellishment will have to be similarly protected if the garment is being returned to us. Only Product that is deemed as faulty with the Garment Protection Items removed will be returnable and considered acceptable for a refund. It is your responsibility to check that the Product is as described prior to removing the Garment Protection Items. Any Product returned without the Garment Protection Items will be sent back to you at your expense. If you return Product in accordance with our terms of Cancellation within 14 days of delivery then you will be entitled to a full refund. We cannot accept Product returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the Product is clearly due to wear and tear or misuse. We will determine in our sole judgment whether the damage is as a result of normal wear and tear or some other reason. We have the right to refuse a refund or exchange if the Products are not returned in a saleable condition or are damaged. Please contact the team at information@the56.com or call us on (+44)02074091244 to arrange for the Product collection. Please note that we can only collect returns from the same country to which you order was delivered. Within 14 days of our receipt of the returned Product, if the Product complies with our returns policy then you will receive a refund for the price of the Product when purchased by your original payment method. International purchasers should note that customs duties and sales taxes are non-refundable. If you have any questions regarding our returns policy, then please contact your personal shopper or email us at information@the56.com.

CANCELLATION AND RETURNS EXCEPTIONS

If the Products are customised or altered in any way by your or on your instruction or if there is any customisation of the Product as part of our Stylist Service including any alterations or changes to Products by our stylist either during the stylist appointment or on instructions from you then you will not be entitled to cancel the contract for the Product or return the Product.

LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. We have no liability to you for any loss of profit, for any incidental or special or consequential loss, loss of business, business interruption, or loss of business opportunity. We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breaches of any applicable sale of goods consumer protection laws which cannot be limited or excluded. Our total liability to you in respect of all and any losses arising in connection with these terms and conditions whether in contract or tort (including negligence), breach of statutory duty or otherwise shall be limited to the actual amount paid by you for the Product or Services which is the subject of the claim to which alleged liability relates.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an any act or event beyond our reasonable control ‘Event Outside Our Control’. This includes, without limitation strikes, industrial action, civil commotion, riot, invasion, terrorist attack or threat of a terrorist attack, war (whether declared or not), threat of preparation for war, fire, explosion, storm, flood or other natural disaster, any international shipping delays caused by the customs clearance process or the failure of private or public telecommunications networks or delays in or cancellations to the use of railways, shipping, aircraft, motor transport or other forms of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract we will contact you as soon as reasonably possible to notify you and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you we will arrange a new delivery date with you after the Event Outside Our Control is over.

OTHER TERMS

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit a dispute for online resolution to the European Commission Online Dispute Resolution platform.

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